Return Policy

1. Introduction

At Unwindora, operated by Tlozarinoz, we are committed to your satisfaction with our evening ritual collections, guides, and resources. This Return Policy outlines the terms and conditions for returns, refunds, and exchanges for products and services purchased through our website tlozarinoz.ddd.

By making a purchase through our website, you acknowledge that you have read, understood, and agree to be bound by this Return Policy. This policy should be read in conjunction with our Terms of Use and Privacy Policy.

If you have any questions about this Return Policy or need assistance with a return or refund, please contact us at office@tlozarinoz.world or call +441614082874.

2. Your Consumer Rights

As a consumer in the United Kingdom, you have certain legal rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These rights include:

• The right to receive products and services that are as described, fit for purpose, and of satisfactory quality
• The right to cancel most purchases made online within 14 days of receipt (the "cooling-off period")
• The right to a refund, repair, or replacement if products are faulty or not as described

Nothing in this Return Policy affects your statutory rights as a consumer. If there is any conflict between this policy and your statutory rights, your statutory rights will prevail.

3. Digital Products and Content

3.1 Nature of Digital Products

Many of our evening ritual collections, guides, meditation scripts, and resources are delivered as digital products, including:

• Downloadable PDF guides and workbooks
• Audio meditation and relaxation recordings
• Video instruction content
• Access to online platforms or member areas
• Digital journal templates and printables

3.2 Right to Cancel Digital Products

Under UK consumer law, you generally have the right to cancel a purchase of digital content within 14 days of purchase. However, this right is lost if:

• You have given express consent to begin the download or streaming before the end of the 14-day cancellation period
• You have acknowledged that you will lose your right to cancel once the content begins to be supplied

When you purchase digital products from Unwindora, you will be asked to confirm that you consent to immediate access and acknowledge that you will lose your right to cancel once you begin downloading or accessing the content. If you provide this consent and acknowledgment, you will not be able to cancel the purchase once you have started accessing the digital content.

3.3 Exceptions for Digital Products

Notwithstanding the above, we may offer refunds for digital products in the following circumstances:

• The digital content is faulty, corrupted, or cannot be accessed due to technical issues on our end
• The digital content is materially different from what was described on our website
• You have not yet accessed or downloaded the digital content

Refund requests for digital products must be made within 7 days of purchase and are subject to our verification process.

4. Physical Products

4.1 Return Period for Physical Products

If we offer any physical products (such as printed workbooks, journals, or other materials), you have the right to cancel your order and return the product within 14 days of receiving it, without providing a reason. This is your statutory cooling-off period.

To exercise your right to cancel, you must inform us of your decision within the 14-day period. You can do this by:

• Sending an email to office@tlozarinoz.world
• Calling us at +441614082874
• Sending a written notice to: 12 Booth St, Manchester M2 4AW, United Kingdom

4.2 Conditions for Returning Physical Products

To be eligible for a return and refund, physical products must:

• Be in their original condition, unused, and undamaged
• Be in their original packaging with all tags and labels attached
• Include all accessories, manuals, and documentation that came with the product
• Not be personalized, customized, or made to order (unless faulty)

We reserve the right to refuse returns that do not meet these conditions or to apply a deduction from the refund amount if the product has been used or damaged.

4.3 Return Shipping Costs

You are responsible for the cost of returning physical products to us, unless:

• The product is faulty or defective
• We sent you the wrong product
• The product does not match its description

We recommend using a tracked shipping service and obtaining proof of postage, as we cannot be held responsible for items lost or damaged in transit during return shipment.

5. Faulty or Defective Products

5.1 Reporting Faulty Products

If you receive a product that is faulty, defective, damaged, or not as described, please contact us as soon as possible and within 30 days of receiving the product. We will work with you to resolve the issue through:

• Providing a replacement product
• Repairing the product (if applicable)
• Issuing a full refund, including original shipping costs

When reporting a faulty product, please provide:

• Your order number and purchase date
• A detailed description of the fault or issue
• Photographs or screenshots demonstrating the problem (if applicable)
• Any error messages or technical details (for digital products)

5.2 Our Responsibility for Faulty Products

If a product is faulty or defective due to an error on our part, we will:

• Cover all return shipping costs
• Provide a full refund or replacement at no additional cost
• Process your refund or send a replacement within a reasonable timeframe

6. Refund Process and Timing

6.1 How to Request a Refund

To request a refund, please contact us with the following information:

• Your full name and contact information
• Order number and date of purchase
• Product name and description
• Reason for the refund request
• Proof of purchase (order confirmation email or receipt)

You can submit your refund request by:

• Email: office@tlozarinoz.world
• Phone: +441614082874
• Post: 12 Booth St, Manchester M2 4AW, United Kingdom

6.2 Refund Processing Time

Once we receive and inspect your returned product (for physical items) or approve your refund request (for digital items or faulty products), we will:

• Send you an email confirmation of the refund approval
• Process the refund within 14 days
• Issue the refund to your original payment method

Please note that it may take additional time for your bank or credit card company to process and post the refund to your account. This typically takes 3-5 business days but can vary depending on your financial institution.

6.3 Refund Amount

Approved refunds will include:

• The full purchase price of the product
• Original standard shipping costs (if the product is faulty or we made an error)

Refunds will not include:

• Return shipping costs (unless the product is faulty or we made an error)
• Expedited or premium shipping costs you chose at checkout
• Any customs duties or import taxes (for international orders)

7. Exchanges

We do not currently offer direct exchanges. If you wish to exchange a product for a different item, you will need to:

• Return the original product following our return procedures
• Receive a refund for the returned product
• Place a new order for the desired product

This ensures that you receive the correct product as quickly as possible and allows us to process your return efficiently.

8. Non-Returnable Items

Certain products and services are not eligible for return or refund, except where required by law or if they are faulty:

• Digital products that have been accessed, downloaded, or streamed (unless faulty)
• Personalized or customized products made to your specifications
• Products marked as non-returnable at the time of purchase
• Gift cards or vouchers
• Services that have been fully performed with your prior consent
• Products purchased during special promotions or sales marked as final sale

If you have questions about whether a specific product is eligible for return, please contact us before making your purchase.

9. Subscription Services and Recurring Payments

9.1 Cancelling Subscriptions

If we offer subscription-based access to our evening ritual resources or content, you may cancel your subscription at any time by:

• Logging into your account and accessing subscription settings
• Contacting us at office@tlozarinoz.world
• Calling us at +441614082874

Cancellation will take effect at the end of your current billing period. You will continue to have access to subscription content until that date, and no further charges will be made.

9.2 Refunds for Subscription Services

Subscription fees are generally non-refundable. However, we may offer refunds in the following circumstances:

• Technical issues prevent you from accessing the subscription content
• You were charged in error or after cancelling your subscription
• The subscription content is materially different from what was described

Refund requests for subscription services must be made within 14 days of the charge and are subject to our review and approval.

10. International Orders

If you are located outside the United Kingdom and purchase physical products from us:

• You are responsible for all return shipping costs
• You are responsible for any customs duties, import taxes, or fees incurred during the return process
• Return shipping times may be longer, and we recommend using a tracked service
• Your consumer rights may differ based on your country of residence

We recommend contacting us before returning international orders so we can provide guidance on the most efficient return process.

11. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account or credit card statement again, as processing times vary
2. Contact your bank or credit card company, as there may be a delay before the refund is officially posted
3. If you have done the above and still have not received your refund, please contact us at office@tlozarinoz.world with your order details

We will investigate the matter and work with you and our payment processor to resolve the issue as quickly as possible.

12. Damaged or Lost Shipments

12.1 Products Damaged in Transit

If your physical product arrives damaged, please:

• Contact us within 48 hours of delivery
• Provide photographs of the damaged product and packaging
• Retain all packaging materials for inspection if required

We will arrange for a replacement to be sent or issue a full refund, including shipping costs.

12.2 Lost Shipments

If your order has not arrived within the expected delivery timeframe:

• Check the tracking information provided in your shipping confirmation email
• Contact us if the tracking shows no movement for several days or if the expected delivery date has passed
• We will investigate with the shipping carrier and either resend the product or issue a full refund

13. Changes to This Return Policy

We reserve the right to modify this Return Policy at any time. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website
• Notify you via email if the changes are material (if you have provided an email address)

Changes to this Return Policy will apply to purchases made after the effective date of the change. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or need assistance with a return or refund, please contact us:

Our customer service team is available to assist you and will respond to your inquiry as quickly as possible, typically within 1-2 business days.

15. Dispute Resolution

If you are not satisfied with how we have handled your return or refund request, you have the right to:

• Contact us directly to escalate your complaint
• Use an alternative dispute resolution service
• Contact your local Trading Standards office
• Take legal action through the courts

We are committed to resolving any disputes fairly and efficiently and will work with you to find a satisfactory solution.

16. Additional Information

For more information about your consumer rights in the United Kingdom, you can visit:

• Citizens Advice: https://www.citizensadvice.org.uk/
• Which? Consumer Rights: https://www.which.co.uk/consumer-rights
• Government Consumer Rights Information: https://www.gov.uk/consumer-protection-rights